Shipping policy

Shipping Policy

🕐 Made-to-Order Production Time Some items in our store, including the DIY Muscovy Duck Light Box, are made to order. Please allow 3–4 business days for production before your order is shipped. This is in addition to your selected shipping transit time.

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

All orders are processed within 2-4 business days.

Orders are not processed, shipped, or delivered on weekends or major holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If a significant delay is expected in the shipment of your order, we will contact you via email.

Note on Custom/Made-to-Order Items: If your order includes custom, personalized, or 3D-printed items, please allow an additional 2–4 business days] for production before shipment.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will typically become active within 24 hours.

4. Customs, Duties, and Taxes

Groovy Design Lab is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, duties, etc.).

5. Damages & Lost Packages

If you receive your order damaged, or if it is lost in transit, please contact us immediately at danny@groovydesignlab.com 

Please save all packaging materials and damaged goods before filing a claim.

Take clear photos of the damaged item and packaging so we can expedite a replacement or refund for you.

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address is entered correctly at checkout. We begin processing orders quickly, which means there is a very narrow window to change or correct an address. If you believe you have provided an incorrect address, please contact us immediately at [your support email].

Questions?

If you have any questions about our shipping practices or your specific order, please reach out to our team at danny@groovydesignlab.com or through our Contact Us page.